Did Shaw Academy
Scam You Too?
How to stop payment to Shaw Academy:
PAYPAL: If you paid for Shaw Academy using PayPal, you can disconnect your payment by following the steps in this video: https://youtu.be/RM6j_8s0-P0
CREDIT CARD: If you paid for Shaw Academy using a credit card then you will need to contact your bank. You will likely need to cancel the card altogether to get payments to stop coming out. This is because by creating a subscription with your credit card, you have entered into a "contract for service" with Shaw Academy. Your bank doesn't have the power to intervene in this agreement. If you succeed in getting a cancellation notice from Shaw Academy, then you should have grounds to dispute any additional charges that come out of your account.
How the Shaw Academy scam works:
You get a free trial of Shaw Academy but you have to provide a payment method of either a credit card or PayPal. You are assured that you can cancel at any time.
You decide to cancel by clicking the red cancellation link. You get taken to a series of additional pages telling you not to give up on your goals. You click the cancel link at the bottom of each page. On page 7 (so you have had to click cancel on 7 pages in a row), you are provided with a phone number to call to cancel.
You call the cancellation phone number and get a *long* recorded speech reminding you that you signed up so you could get to your "goals" and encouraging you not to give up. At the end of the message, you are told to hit the #4 button if you still want to cancel. At this point you are taken to another *long* recorded speech with the same message at the end that if you STILL want to cancel you can hit the #2 button. This continues for 4 recorded speeches (#4 again and then #6), at which time you get a recorded message telling you that you can cancel if you email firstname.lastname@example.org.
You email email@example.com. You get a canned response back from Shaw Academy's ZenDesk support system assuring you that they will get back to you soon
You receive the following response back from a person at Shaw Academy:
"Thank you for reaching out to us!
Your membership with Shaw Academy has now been cancelled. It will be reflected within 24 hours in your account.
We are sorry to see you go and we appreciate that in the current climate things can be difficult.
We have seen a huge increase in the number of students who want to upskill recently, and we take our responsibility very seriously. As a result, we would like to credit your Shaw Academy account with 2 months free access completely free of charge. So that you can continue to study and achieve your goals despite having cancelled your subscription.
This free access will be added to your account in the next 24 hours.
If you would like to reactivate your account, you can do so at any time.
We pride ourselves on our product and the high-quality standards we maintain. We would like to make things right and help you progress in your career.
We really look forward to helping you achieve your goals and hope that you understand and forgive any minor delays/issues on our and my part.
Your Friendly Neighbourhood Shaw Academy Team."
So... they don't really cancel your account, because account cancellation and "free access" are mutually exclusive concepts.